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Shipping

We offer free shipping on orders over $200.00

For shipments to Yukon, Nunavut, and the Northwest Territories, a flat shipping fee of $100.00 will be applied.

Orders under $200.00 are subject to shipping charges based on the shipping address.

Can I pick up my order?

Yes, we offer pick up at our 23 Lesmill Rd* location Monday to Friday, 9 am to 5 pm. It can take 2-4 days for your pickup to be ready. Once you purchase your rug, we will be in touch to coordinate a date and time for your pickup. 

*Please note: not all products are available for pickup. Only products at our 23 Lesmill Rd location can be picked up.

Can I change my shipping address?

Changes can be made within 1 hour of your order being placed. Once your order has shipped, we cannot make changes to the order.

How long will my order take to ship?

We aim to ship all orders within 48 hours of purchase, depending on availability of the item. Delivery of the item is dependent on the size/weight of the rug and the shipping location. Our customer service department will do everything to keep you updated on your shipment status.

How do I track my order?

We will send you tracking information once we have shipped your item, along with carrier information. Please allow 24 hours for your tracking number to appear with the carrier.